Privacy Policy

This policy explains how Yalla Baytak collects, uses, stores, and protects personal data. We are committed to safeguarding your privacy and complying with applicable personal data protection laws in the United Arab Emirates and any other relevant regulations.

We collect information you provide during registration or while using the platform, such as: name, phone number and contact methods (e.g., WhatsApp) for identity confirmation; official documents provided by agents for verification; private chat messages exchanged within the platform; and technical information (e.g., IP address, device data) to enhance security. We follow data minimization and collect only what is necessary to provide the service.

We process personal data based on your explicit consent. Consent is requested before collecting data and may be withdrawn at any time. We use your data only for the specific purposes communicated to you.

We use your data to: verify users and agents and assess eligibility to communicate; facilitate private chat between users and agents; improve security and prevent fraud/spam; and comply with legal obligations.

We do not sell your data and do not share it with unauthorized parties. Contact details are shared between users and agents only after mutual consent. We may disclose data if required by law or to protect our rights or the rights of others.

We apply technical and organizational measures to protect personal data, including encryption and access control. We strive to maintain accuracy and correct inaccurate information when identified.

Depending on applicable law, you may have rights such as: access to your data, correction or deletion where possible, restriction of processing, and objection to certain uses (e.g., marketing). To exercise your rights, contact us via the email below.

If a data breach occurs, we will notify relevant authorities and affected individuals as required by law, describing the nature of the breach and the corrective actions taken.

Your data may be transferred to other countries that provide adequate data protection. Where the destination does not provide an equivalent level of protection, we apply additional safeguards such as contractual protections.

We retain personal data only for as long as needed to achieve the purposes for which it was collected or as required by law. When no longer needed, we delete or anonymize it.

We may update this policy from time to time. Material changes will be posted on this page. Continued use of the platform after updates indicates acceptance of the updated policy.

For questions or to exercise your data rights, contact us at: info@yallabaytak.ae